2020 Policy Changes
effective January 1, 2020
There may be times when a vacation or other circumstances prevent you from leaving your bucket out for collection. No problem! Just let us know in advance so we can remove you from the schedule. Your account will be credited ten compost credits. You may apply your credits to future pick-ups: redeem 20 credits for 1 month of collection. We ask that you limit scheduled skips to two per calendar year, if possible.
If you forget to put out your bucket on collection day, no problem! We'll leave an empty bucket if you are an autopay subscriber, a prepaid subscriber, or if you've purchased Bucket Insurance. Just remember to leave out two buckets on your next collection day.
Need to pause service for an extended period (2 pick-ups or more)? No problem! Contact us to make arrangements. We'll pick up your full bucket and will drop off your next bucket when you're ready to resume.
Moving? No problem - take us with you! Let us know your new address so we can confirm it's within our service area. We can switch exchange to your new address at any time during the month.
As always, your prepaid or autopay subscription may be canceled any time during the term without penalty. Unused collection fees and deposit(s) are refunded within 3 business days of your bucket's return. We'll remind you to redeem your accrued compost credits (we round up!) for delivery with your final bucket pick-up.
Starting in 2020, we will switch from monthly reporting to quarterly reporting. You may contact us any time during the year for a current tally of your compost credits!