2020 Policy Changes

effective January 1, 2020

Scheduled Skips

There may be times when a vacation or other circumstances prevent you from leaving your bucket out for collection. No problem! Just let us know in advance so we can remove you from the schedule. Your account will be credited ten compost credits. You may apply your credits to future pick-ups: redeem 20 credits for 1 month of collection. We ask that you limit scheduled skips to two per calendar year, if possible.

Forgotten Bucket

If you forget to put out your bucket on collection day, no problem! We'll leave an empty bucket if you are an autopay subscriber, a prepaid subscriber, or if you've purchased Bucket Insurance. Just remember to leave out two buckets on your next collection day.

 

Pausing Service

Need to pause service for an extended period (2 pick-ups or more)? No problem! Contact us to make arrangements. We'll pick up your full bucket and will drop off your next bucket when you're ready to resume.

Moving Service

Moving? No problem - take us with you! Let us know your new address so we can confirm it's within our service area. We can switch exchange to your new address at any time during the month.

Canceling Service

As always, your prepaid or autopay subscription may be canceled any time during the term without penalty. Unused collection fees and deposit(s) are refunded within 3 business days of your bucket's return. We'll remind you to redeem your accrued compost credits (we round up!) for delivery with your final bucket pick-up.

Reporting

Starting in 2020, we will switch from monthly reporting to quarterly reporting. You may contact us any time during the year for a current tally of your compost credits! 

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Terra Firma Compost Company

a division of Terra Firma Landscape LLC

 ---> 804-883-6691 <---

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